SEB Loan Payouts: Elevating User Experience

Introduction

With the implementation of the new infrastructure for payments P27, parts of the current loan payout system needed to be replaced and Dana was working on a solution on how to visualize and implement those parts into Nexus, which is an internal system for employees.

My process

Based on business requirements I created hi-fi wireframes in Figma with different options of the solution. Sketches were then discussed with other designers, product owner, stakeholders and developers. Just after 3 weeks I had the first prototype ready and started conducting usability tests in order to verify possible design solution.

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Customer value

- Dana played a decisive role in improving the payment process
- By leading requirements analysis, creating compelling sketches in Figma and collaborating closely with the team to discuss and improve ideas, Dana has delivered an innovative and user-centric solution.
- Through usage tests, Dana has ensured that the solution is both functional and user-friendly

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